Privacy Policy

This Privacy Policy describes how Syntonia collects, uses and protects the personal information of users who visit the website syntoniamaisonexperience.com and who use the contact form on it. Data is processed in full compliance with Regulation (EU) 2016/679 (GDPR) and Italian data-protection law.

1. Data controller

The data controller is Syntonia, based in Italy. For any privacy-related matter, you can contact us at the e-mail address indicated in the "Contact" section at the bottom of this page.

2. Data collected and purposes

We collect the following categories of personal data:

• Browsing data — IP address, browser type, pages visited, access time. Collected automatically for aggregate statistical and security purposes.
• Data provided voluntarily — first name, last name, e-mail address, phone number (optional), type of event and message entered in the contact form. Processed to respond to the requests received and, subject to consent, to send commercial communications.

We do not collect special categories of personal data under Art. 9 GDPR (sensitive data), nor data relating to minors under 16.

3. Legal basis for processing

• Performance of pre-contractual measures at the data subject's request (Art. 6(1)(b) GDPR)
• Legitimate interest of the controller in the security of the site (Art. 6(1)(f) GDPR)
• Explicit consent of the data subject, where applicable (Art. 6(1)(a) GDPR)

4. Processing methods and retention

Data is processed with electronic and IT tools, adopting technical and organisational measures adequate to guarantee its security and confidentiality. Browsing data is kept for the time strictly necessary for the purposes for which it was collected. Contact-form data is kept for a maximum of 24 months from the date of receipt, unless otherwise required by legal obligations.

5. Disclosure to third parties

Personal data is not transferred to third parties for commercial purposes. It may be disclosed exclusively to:

• Technical service providers (hosting, e-mail, form management) acting as data processors, bound by GDPR-compliant agreements;
• Competent authorities, where required by legal obligation.

Data is not transferred to non-EU countries lacking adequate safeguards.

6. Rights of the data subject

Under Arts. 15–22 GDPR, you have the right to:

• Access your personal data (Art. 15)
• Request its rectification (Art. 16) or erasure (Art. 17)
• Restrict the processing (Art. 18)
• Receive your data in a structured format — portability (Art. 20)
• Object to the processing (Art. 21)
• Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal
• Lodge a complaint with the Italian Data Protection Authority (garanteprivacy.it)

To exercise your rights, write to us at the address indicated in the "Contact" section.

7. Cookies

The site uses technical cookies necessary for its operation. For detailed information on the cookies used, please see our Cookie Policy.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Substantial changes will be communicated by notice on the site.